After hours, the request dies
At 11 pm the request lands. By morning they've already booked elsewhere — often on a portal that takes its commission on the very same booking.
Welcome to DOMA LAND
DOMA × AI
AI agents for your customer support
It answers 24/7 on your site, only from your own documents, in any language. And every conversation becomes a complete lead, in a CRM that's already in the price.
- 30-minute setup
- EU data
- From €59/month
- Zero lock-in
One line of code. 30 minutes. Your time comes back.
Example: the DOMA virtual assistant answers a request about dates and rates on a hotel website, cites the rate card as its source, says reception confirms availability and composes a complete lead with name, email, dates and room type. Then Domo, the mascot, pops out of the chat and announces: “The lead is added to your pipeline”.
DOMA in numbers
- One-off setup. No developers needed.
- One-off setup. No developers needed.
- Console ready, agent live on your site.
- Console ready, agent live on your site.
- Per month, VAT excluded. Up to 15,000 widget replies.
- Per month, VAT excluded. Up to 15,000 widget replies.
- Multi-year lock-in. Leave whenever you want.
- Multi-year lock-in. Leave whenever you want.
They trusted us
Their websites already answer with DOMA. Click the logo and try the widget on their site.
DOMA in numbers
Simple to install. Impossible to ignore.
Only 1 in 8 Italian businesses has a chat on its website (Eurostat 2025). Whoever answers first, takes the lead.
The problem
The right visitor is there. They're just met with silence.
You don't lose customers because they never show up. You lose them when nobody answers.
The phone rings into the void
It rings while you're in the dining room. You find out when it's too late: “I tried three times”.
You reply the next day
A German email, the answer tomorrow. On the direct channel, that request is already lost.
Nobody keeps count
How many requests came in? How many were lost? Without those numbers, nobody can show you what they cost.
You need someone to answer in your place, from your own knowledge, and leave a trace of every request.
How it works
Upload. Paste. Answers.
An AI-native platform for customer service. On the site you already have, with the knowledge you already have. Live the same day.
01. Upload what you know
PDFs, price lists, FAQs, policies, product sheets. The agent learns your knowledge. No copy-pasting into an editor.
02. Paste one line of code
WordPress, Shopify, Wix or fully custom. Colors and logo stay yours: the widget is white-label.
03. The agent goes to work
It answers in the visitor's language, only from your sources, and hands you the complete lead in the console — with the conversation attached. Even at midnight.
Platform
An AI-native platform for customer service
Everything the agent needs to work at the centre: knowledge, leads, documents, logging. Every customer isolated.
Today
- Website assistant (white-label widget)
- Knowledge base from your documents
- Built-in CRM: lead pipeline, contacts, calendar, conversations
- Document archive: upload, folders, search
On the roadmap
- Messaging
- Voice
And we tell you before you sign, not after.
Grounding
Not another chatbot.
The difference between a useful assistant and a reputation problem is one thing: where the answers come from.
| Generic chatbot | DOMA | |
|---|---|---|
| Answer source | Knows everything, including the false | Only your documents, with citation |
| When it doesn't know | Invents, confidently | Says so and asks for a contact |
| Banned topics | No control | Excluded subjects: politely refused |
| Leads | A chat, maybe an email | Structured lead + conversation + pipeline |
| Customer data | Out of control | In the EU, isolated per company, deletable |
| Branding in the widget | The vendor's brand | Your brand, white-label |
If your document doesn't say it, the agent doesn't say it.
Console and CRM
The CRM is included. Not a module you buy separately.
The console isn't just where you configure the widget: it's where the lead becomes work. Pipeline, contacts, appointments, conversations and documents, in the same place you run the agent.
Lead pipeline
Drag the card and the stage changes. Stages come from your industry, not a fixed list everyone shares.
Contacts
A person or a company, with email, phone and per-channel consent. A contact that already exists isn't duplicated.
Calendar
Day, week, month. An appointment links to a contact and a lead, and moves from requested to confirmed to completed.
Conversations
The chat stays attached to the lead, read-only: you know what was said without rebuilding it from memory.
Documents and corpus
An archive with folders and search: from there a document goes into the agent's knowledge base.
Roles and numbers
Owner, admin, agent: each sees their own scope. And the numbers show how many requests arrive and how many close.
If you already have a CRM, leads export to CSV. What this console doesn't do — publish to portals, talk to a channel manager, sync with Google Calendar, send mass campaigns — stays with your management software.
See it in a demoWho it's for
For you who look after your customers.
It's not for one industry. It's for a way of working: if losing even one request bothers you, it's for you.
For you who don't want to lose anyone
Whoever writes at 11 pm, whoever speaks German, whoever asks twice. Everyone gets an answer, right away.
Nobody is left waiting.
For you who wants to arrive prepared
Contact, need, budget, the story of the conversation: the lead reaches your pipeline already qualified.
You open it already knowing who they are.
For you who has their own way of doing things
Greeting, tone, allowed topics, your logo. The agent speaks like you, on the site that is already yours.
The visitor only ever sees you.
For you who earns trust the real way
Every answer starts from your documents, with the source. When it doesn't know, it says so: it never invents to look good.
Never a made-up answer.
In your world
- Hotels and B&Bs
- Real estate agencies
- Ecommerce and service businesses
- Web agencies and resellers
Only the knowledge you give it changes. Not the way it looks after your customers.
Security
EU data. Isolated per customer. GDPR.
The first question every owner asks is “where does my customers' data end up?”. The answer is structural, not a promise.
Data stored in the EU
No replicas outside the region.
Isolation per company
Verified by automated tests on every release.
Activity log
You know what the agent did, when and why.
GDPR export and deletion
On request. Logs without conversations or personal data.
For technical details, read our company policy.
Free demo
15 minutes. A real person. Your content.
We show the widget live with your own documents. If it's not for you, we'll tell you ourselves.
- 15 minutes, no strings attached
- Widget on your content
- EU data
Live in under 24 hours. No multi-year contract.
1. Tell us your case
Two minutes to get the context.
2. See the widget live
Cited answers and a lead created on the spot.
3. Take your time
No strings attached, no lock-in.
Pricing
Clear prices, stated before you ask.
You pay for widget replies, not for people. Drag the slider: the price follows the volume.
15,000repliche/mese
15,000150,000+
Drag the slider: the price rises with the volume you need.
Base planUp to 15,000 widget replies per month
€59per month
or €600 per year
Let's talk in a demoMore than 150,000 replies per month? Let's talk →
Base
€59/month
€600/year
Up to 15,000 widget replies per month
Pro
€129/month
€1,500/year
Up to 150,000 widget replies per month
- per operator or per conversation
- multi-year lock-in
- widget, console, CRM, support
The demo is also how we work out together which plan fits. And if none does, we'll tell you.
FAQ
Frequently asked questions
What is DOMA, in one sentence?
The AI-native platform for customer service: a virtual assistant that answers your website visitors 24/7, only from your information, and hands you complete leads instead of lost conversations.
Does DOMA make up answers?
No. Every answer starts from a document you uploaded; when the answer isn't there, the agent says so and asks for a contact (configurable fallback). Topics you don't want touched are politely refused. It's the opposite of a generic chatbot that “knows everything”.
Does it work with my website?
Yes: any site that can include one line of code (WordPress, Shopify, Wix, a custom site or a management system with a public page). No platform app and no involvement from your developer (except a copy-paste).
Do I need to know how to code?
No. You upload the documents, paste the snippet, choose the greeting and tone. Setup takes about 30 minutes, once; the console is ready in under 24 hours.
Can the agent book or sell on my behalf?
No, and that's a guarantee: there is no booking function. At most it reads availability and rates in read-only mode — for hotels the link to the room management system is still to be chosen — and records the request. The confirmation (of the room, the order, the visit) always stays with you. The worst that can happen is a fake request, which you see and delete in a second.
How much does it cost?
From €59 per month, VAT excluded: the Base plan includes up to 15,000 widget replies per month. The Pro plan is €129/month and goes up to 150,000 replies: that's the full premium. On the yearly billing, €600 for Base and about €1,500 for Pro. No per-operator cost, no multi-year lock-in.
Where does my customers' data end up?
In the EU, isolated per company at the database level and deletable on request (GDPR). Logs contain no conversations or personal data; secrets are encrypted. Isolation is verified by negative tests on every release.
Which languages does it answer in?
It detects the visitor's language and answers in it. An email in German or English that arrives in the evening gets an answer right away, not the next day: on the direct channel, that's the difference between a request handled and one lost.
Does it work on WhatsApp?
Not yet. Today the channel is the website widget; email, SMS, WhatsApp and voice are on the roadmap. We'd rather tell you now than promise a date.
Can I resell it to my clients?
Yes. DOMA is multi-tenant and white-label: every client has their own isolated space, brand and leads. If you resell to several clients we'll work it out in a demo — the price scales with reply volume, not with the number of people.
What happens if the agent doesn't know the answer?
It uses the fallback you configured: it says so politely and asks for a contact. The conversation isn't lost: it arrives in the console with the lead, even if incomplete.
Do I need a CRM or other software?
No: the CRM is included in the plan, with no per-seat cost. Inside you get the lead pipeline, contacts, appointments, conversations and the document archive, in the same console you use to run the agent. If you already have a CRM, leads export to CSV; direct integrations arrive with the roadmap.
Your next visitor is already on the site.
15 minutes, a real person, your own documents. If it's not for you, we'll tell you ourselves.
- Setup < 24h
- EU data
- No lock-in
“We are bringing the first AI concierge to our direct channel with DOMA.”
